Privacy Policy

Effective Date: June 25, 2025

1. Information We Collect

1. Personal Information
   We may collect the following personal information when you:
   – Fill out a contact form
   – Schedule an appointment
   – Sign up for a newsletter or request information
   – Participate in a telehealth session

Examples of personal data include:
– Name
– Email address
– Phone number
– Date of birth
– Health-related information (if provided voluntarily)
– Insurance details (if applicable)

1. Non-Personal Information
   When you visit our website, we may automatically collect certain non-identifiable data using cookies or tracking technologies:
   – IP address
   – Browser type
   – Device type
   – Pages visited
   – Time spent on site

2. How We Use Your Information

We use the collected information to:
– Respond to your inquiries or appointment requests
– Provide mental health and neuropsychological services
– Deliver personalized care and treatment
– Send important updates, reminders, or administrative notices
– Improve our website, services, and user experience
– Maintain compliance with laws and regulations, including HIPAA

3. How We Share Your Information

We do not sell your personal information. We may share your data only when necessary:
– With service providers who help us deliver our services
– When legally required to comply with court orders, laws, or regulations
– In the case of emergencies, to protect your life or the safety of others, as permitted by law

All third-party service providers are required to protect your information and use it solely for authorized purposes.

4. Your Rights and Choices

Depending on your location, you may have the right to:
– Access, update, or correct your personal information
– Request deletion of your information (subject to legal/clinical exceptions)
– Opt out of non-essential communications
– Withdraw consent to data processing (if applicable)

To exercise any of these rights, contact us at admin@thoughtwise.com.

5. Data Security

We take reasonable physical, technical, and administrative precautions to safeguard your information:
– Secure servers and encrypted data storage
– HIPAA-compliant telehealth and record systems
– Limited access to sensitive information by authorized personnel only

While no method is 100% secure, we strive to protect your information using best practices in healthcare and data privacy.

6. Cookies and Tracking

Our website uses cookies to enhance user experience and monitor site performance. You can choose to disable cookies through your browser settings. However, some website functionality may be limited as a result.

We may use third-party tools such as Google Analytics to understand how visitors use our site. These tools may collect anonymous information through cookies. You can opt out by installing Google Analytics Opt-Out Browser Add-on.

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies independently.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13 without parental consent. We do not knowingly collect personal data from minors. If we learn that we have collected information from a child without proper consent, we will delete it promptly.

9. Telehealth Services

When you use our telehealth services, your information is protected by HIPAA-compliant platforms. We ensure that all data transmitted through telehealth tools is encrypted and secure.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Thought Wise Counseling & Neuropsychology, Jacksonville
2950 Halcyon Ln. Ste. 704 Jacksonville, FL. 32223
Email: admin@thoughtwise.com
Phone: (904) 289-3119